How We Work

By following this process, we ensure our clients receive the right system for their requirements, delivered on time.

Free Initial Consultation

During the consultation stage, we will understand exactly what you need and how you want your system to work. If necessary, we can analyze your current processes to ensure everything you need is included in your new system. We will suggest possible options and explain the benefits of each.

We prefer to conduct consultations remotely to save time and reduce costs. However, if required or beneficial, we can arrange face-to-face consultations.

Detailed Quotes

We provide a fixed-price quote, including a breakdown of what the system will include and what you can expect from Clearly Software. As long as the specifications do not change, the quoted price is what you pay. The quote will also outline the project's lead time, with the exact start date determined when the work is scheduled.

Work Scheduling

We schedule our work in the order projects are received, with exceptions for small projects that fit between larger ones. At this point, we confirm the project timeline so you know when to expect your new system for testing. If there are any delays, we will keep you informed. Deposits must be paid before development work begins.

Design & Development

We carefully design our systems to be user-friendly and include all required functionalities. We then develop the system(s) to the agreed specifications, ensuring everything works as planned. All development work is done in-house; we do not outsource to third parties.

Regular Updates

We keep our clients updated on project progress, sending examples during the build so you can see how parts of the system will work. For larger projects, we may deliver in stages, as decided before work begins.

Testing & Bug Fixing

We thoroughly test our systems during and after development. However, we strongly recommend clients conduct their own testing before going live. Any bugs within the original specification will be fixed promptly and free of charge.

Ongoing Support

We offer ongoing support for all systems we build and may offer maintenance contracts depending on the system. We will fix any issues related to the original specification free of charge. Issues not caused by us (e.g., server crashes) will be fixed at our standard hourly rate, or free if you have a maintenance contract with us. This ensures your system continues to operate efficiently into the future.